Incidents reported on status page for Wilson James Fulcrum Support https://status.wj-fulcrum.co.uk/ https://d1lppblt9t2x15.cloudfront.net/logos/a3cd6c95328637db56c0527892977946.png https://status.wj-fulcrum.co.uk/ en https://status.wj-fulcrum.co.uk/incident/770889 Thu, 20 Nov 2025 11:09:52 -0000 https://status.wj-fulcrum.co.uk/incident/770889#5ffaaffba49764ce7f1124b891dc72cf7801682cb7d0507a917a065347321304 Wj Fulcrum Production recovered. https://status.wj-fulcrum.co.uk/incident/770889 Thu, 20 Nov 2025 10:59:42 -0000 https://status.wj-fulcrum.co.uk/incident/770889#aabbba0cf5ec198d64fad79ed7a98abe2aaee36911ad1e27384d4de47b0fc9f9 Wj Fulcrum Production went down. https://status.wj-fulcrum.co.uk/incident/732818 Fri, 26 Sep 2025 13:53:00 -0000 https://status.wj-fulcrum.co.uk/incident/732818#ab7eb562bf293dcbf28a5579e1ffbaf4048ff511c6f5eb8f6644b335d93c7d10 As part of our remediation efforts, we have re-configured our mail servers to route through an alternative whitelisted provider. This ensures that email notifications, including two-factor authentication (2FA) emails, should now be delivered correctly again. We are still awaiting confirmation from Nemesis and Spamhaus regarding the removal of our domain @wj-fulcrum.co.uk from their blocklists. Once delisted, we will revert back to our primary mail server. In the meantime, you should no longer experience issues with missing 2FA emails. We will continue to monitor the situation closely and provide further updates as necessary. https://status.wj-fulcrum.co.uk/incident/732818 Fri, 26 Sep 2025 13:12:00 -0000 https://status.wj-fulcrum.co.uk/incident/732818#e0516d2f782dec07e3aac10056b92d617cb8b907981f0fb7d1fc7067b61df82f Following our investigation, we have identified that our domain @wj-fulcrum.co.uk has been listed on both Nemesis and Spamhaus. These are global spam filtering and reputation services used by many email providers to block suspected unwanted or malicious mail. As a result, our mail server is currently being blocked by a number of external providers, which is preventing some two-factor authentication (2FA) emails from being delivered. We have formally requested the removal of our domain from these blocklists. However, as this process can take some time and is outside of our direct control, we strongly advise all companies to whitelist emails from @wj-fulcrum.co.uk to ensure successful delivery in the meantime. We will continue to monitor this closely and provide updates as the situation progresses. Thank you for your cooperation and patience. https://status.wj-fulcrum.co.uk/incident/732818 Fri, 26 Sep 2025 12:50:00 -0000 https://status.wj-fulcrum.co.uk/incident/732818#03a104146eee903152fd9e20ee5d2c02f38fe00ac84657e1daf7631c4589961c We are currently investigating an issue where two-factor authentication (2FA) emails are not being received. Our team is reviewing the mail delivery process to identify the cause and implement a resolution as quickly as possible. We will provide an update once further information is available. https://status.wj-fulcrum.co.uk/incident/712360 Tue, 26 Aug 2025 01:27:24 -0000 https://status.wj-fulcrum.co.uk/incident/712360#d498347d23958c7fc9230347ed0461e95d800c762ac91ed856159c9796d3107d CTS Production and HPC Production recovered. https://status.wj-fulcrum.co.uk/incident/712360 Tue, 26 Aug 2025 01:27:24 -0000 https://status.wj-fulcrum.co.uk/incident/712360#d498347d23958c7fc9230347ed0461e95d800c762ac91ed856159c9796d3107d CTS Production and HPC Production recovered. https://status.wj-fulcrum.co.uk/incident/712360 Tue, 26 Aug 2025 01:21:56 -0000 https://status.wj-fulcrum.co.uk/incident/712360#b3914eadc3a11a1acd44069c59888fcedb7986aa7b55c5f90aadd3c2d365adc0 HPC Production went down. https://status.wj-fulcrum.co.uk/incident/712360 Tue, 26 Aug 2025 01:21:17 -0000 https://status.wj-fulcrum.co.uk/incident/712360#a4111f528dd0952701976bad6c7c0454aa6b80f827093640d027a53c73ada058 CTS Production went down. https://status.wj-fulcrum.co.uk/incident/709450 Wed, 20 Aug 2025 21:46:05 -0000 https://status.wj-fulcrum.co.uk/incident/709450#39d963221992f080f722fe2b6c0a1ac321a65c5d7d491e87ae3ed21b00d03c2e Wj Fulcrum Production recovered. https://status.wj-fulcrum.co.uk/incident/709450 Wed, 20 Aug 2025 21:38:51 -0000 https://status.wj-fulcrum.co.uk/incident/709450#127e4f2e766f8130e3c87cac5457ed69310275345177b30cf977c8715f8e1d59 Wj Fulcrum Production went down. https://status.wj-fulcrum.co.uk/incident/706282 Thu, 14 Aug 2025 23:07:20 -0000 https://status.wj-fulcrum.co.uk/incident/706282#8b43c1528ea41cd81b2cb991eedf17c5f29cef6c796cf2578e5464c92272a8f4 Wj Fulcrum Production recovered. https://status.wj-fulcrum.co.uk/incident/706282 Thu, 14 Aug 2025 22:05:54 -0000 https://status.wj-fulcrum.co.uk/incident/706282#a4e471a8d481ac36f2c960292af6c1916b0276000b5e2675730d2a1108148936 Wj Fulcrum Production went down. https://status.wj-fulcrum.co.uk/incident/614424 Sat, 05 Jul 2025 12:43:00 -0000 https://status.wj-fulcrum.co.uk/incident/614424#8029b0b22674db77b904a6f95d102705b7a0764451c1dd381ea2f0d35621ba57 Maintenance Complete – Fulcrum Is Now Fully Online We’re pleased to confirm that the scheduled maintenance on Fulcrum has been successfully completed. All systems are now back online and operating normally. Thank you for your patience and understanding during the brief downtime. — The Fulcrum Team https://status.wj-fulcrum.co.uk/incident/614424 Sat, 05 Jul 2025 02:19:54 -0000 https://status.wj-fulcrum.co.uk/incident/614424#ffad3de413cca37e643b270b5bc14a4c9fcac5dba280842b27fd4501f15be416 HPC Production recovered. https://status.wj-fulcrum.co.uk/incident/614424 Sat, 05 Jul 2025 02:11:06 -0000 https://status.wj-fulcrum.co.uk/incident/614424#32e4d501fd297f96798d1d3870a5ccd1facc348c32cece725a8d68e48da04924 HPC Production went down. https://status.wj-fulcrum.co.uk/incident/603227 Sun, 15 Jun 2025 02:31:29 -0000 https://status.wj-fulcrum.co.uk/incident/603227#fa750903db474ac70f09af77edc25cce54f8cd4687318eb32112d5363526bf9c Wj Fulcrum Production recovered. https://status.wj-fulcrum.co.uk/incident/603227 Sun, 15 Jun 2025 02:21:18 -0000 https://status.wj-fulcrum.co.uk/incident/603227#2a9f57d81b6e7a2ee27f2df87bd01eb77995a693d6df15e34fd83b2688634dc0 Wj Fulcrum Production went down. https://status.wj-fulcrum.co.uk/incident/600164 Tue, 10 Jun 2025 11:38:00 -0000 https://status.wj-fulcrum.co.uk/incident/600164#f4b38b2228c6ee17e6d70a30ed909c675189d97cd996a8f6e94a16621bb72cde The following is a test incident and can be ignored, there is no impact to service.